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Business Settings

This is where you can modify various settings relating to your business.

Business Mode

EFTPOS Air supports multiple modes to better tailor the app to your business. You can read more about modes in the Modes section.

Set Refund Passcode

This is where the app will prompt you to set your refund passcode. You'll need to do this before you make any card or digital wallet transactions. A refund passcode is important because it authorises the refund transaction to proceed.

To set a new refund passcode, you'll first need to enter your EFTPOS Air account password to verify that you own the account.

Once you've successfully authenticated, you can set a new passcode by entering a numeric code between 4 and 8 digits.

You can read more about making refunds in the Refunds section.

App Lock

You may restrict access to EFTPOS Air using a PIN or biometrics for additional security. When enabled, the app lock feature will lock EFTPOS Air after a period of inactivity, requiring a PIN or biometric to unlock the app.


App Lock only restricts access to EFTPOS Air on the device (or devices) you enable it on. Your PIN and biometric data are kept on your device and not synced to other devices.

When enabling App Lock, you must set a 4-6 digit PIN, but you may also choose to enable biometrics, or how long it takes for EFTPOS Air to re-lock.

Once enabled, you will need to re-enter your PIN before changing or disabling the App Lock.

Forgotten PIN?

If you forget your PIN, you can disable App Lock by logging out and logging back into EFTPOS Air using your email and password.

Additional Users

If you'd like to support additional users accessing your EFTPOS Air account, you can invite new users from this menu. Additional users can log in to the EFTPOS Air app on their mobile device, and create and process invoices and sales on your behalf. You can choose a role for each new user to restrict their permissions.

To add a new user, press the (+) button, enter the user's email address, and select their role. Then, select the role applicable to their responsibilities.

Manager Has the same access as the main user except for modifying Business Settings.
Operator Has access to creating and processing invoices and sales. Operators are unable to make any changes via the More menu except for configuring card payments.

Using the EFTPOS Air Portal, business owners can create new role types and descriptions using Roles & Features. Once created, the new role will appear for selection to assign to your users.

Update Roles in the Portal

You can update and/or create new role types and modify role permissions via the EFTPOS Air Portal. Refer to the Portal section of this guide for further details.


The taxes menu allows you to set configurations for GST. Depending on your individual circumstances and the applicability of GST to your sales, you may choose to set the default configuration for GST, or you can configure each item separately for GST purposes.

Westpac does not provide any legal, financial, tax or other advice to you in providing EFTPOS Air.

It is your responsibility to determine the applicability of GST to sales you make and to satisfy your own GST obligations including the reporting and paying of GST to the Australian Taxation Office.