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Tap to Pay on iPhone

EFTPOS Air can take contactless payments on iPhone from credit or debit cards, Apple Pay, and other digital wallets.

For specific questions about Tap to Pay on iPhone, you can consult Apple's FAQ by going to https://register.apple.com/tap-to-pay-on-iphone/faq/, or our Tap to Pay on iPhone FAQ.

Tap to Pay on iPhone Terms & Conditions

The first time you enable Tap to Pay on iPhone, you'll be prompted to accept the Tap to Pay on iPhone Terms & Conditions. This will also link Tap to Pay on iPhone to your Apple ID. For more information, see the Linking Your Apple ID section below.

Enabling Tap to Pay on iPhone with EFTPOS Air

If you have an iPhone, you can enable Tap to Pay on iPhone by selecting Enable from the card payments card on the Dashboard or by navigating to the More tab > Card Payments and choosing Enable on Tap to Pay on iPhone.

Enabling Tap to Pay on iPhone can take up to 90 seconds as your device downloads your configuration profile.

If you do not have an iPhone but your additional users wish to use an iPhone, you will need to link your Apple ID via the EFTPOS Air portal instead.

Upon enabling Tap to Pay on iPhone, you will be prompted to enable any permissions and settings that are needed for Tap to Pay on iPhone to operate. These permissions must be enabled so you can accept cards.

The required permissions and settings are:

  • Device location access - Your device location helps us to minimise transaction fraud.
  • Passcode, Touch ID or Face ID to be enabled - Your iPhone must have a Passcode, Touch ID or Face ID enabled to lock it for security.
  • Signed into iCloud - To use EFTPOS Air, you need to be signed into iCloud. To sign in, go to your iPhone's Settings > Your Name > iCloud.

After enabling Tap to Pay on iPhone, you'll be presented with the Tap to Pay on iPhone training page. We recommend undertaking the training to help you find your NFC location and be ready for your first transaction.

Making Payments

To make a payment using Tap to Pay on iPhone, you'll need to create a sale or invoice and then follow the displayed instructions.

Once a sale has started, the app will guide you and the cardholder through the transaction:

Tap to pay on iPhone Transaction

  1. The cardholder must tap their card or payment device. Present your iPhone to the customer and ask the customer to hold their card horizontally on the tap area for a few seconds until complete. Other payment devices should be held close to the top edge of your iPhone.
  2. If a PIN is required, the cardholder must enter their PIN
  3. The device will display the transaction result

Tap pattern lights and sounds

The pattern of lights at the top of the app during payment will change depending on the success of the card read. With a successful card read, you should see the pattern go from a close pattern to a spread-out animation. In addition, you will hear a success sound to let you know that the read has been successful, even if the card/payment device is covering the screen. You will hear an error sound, and the pattern will turn red if the card has not been read successfully.

NFC Reader Location

Your iPhone has an NFC antenna at the top of the screen; this is where the cardholder must tap their card. You may need to assist the cardholder with locating the best area to tap their card.

To familiarise yourself with your phone's NFC location, you should undertake the Tap to Pay on iPhone training.

Disabling Tap to Pay on iPhone

To disable Tap to Pay on iPhone, navigate to More > Card Payments and select Disable from the Tap to Pay on iPhone tab.

Linking Your Apple ID

To use Tap to Pay on iPhone, you'll need to accept the Tap to Pay on iPhone Terms & Conditions and link your Apple ID. This process must be done by the business owner before Tap to Pay on iPhone can be used.

Linking Your Apple ID Using an iPhone

If you have an iPhone with EFTPOS Air installed, you can use that to accept the Tap to Pay on iPhone Terms & Conditions and link your Apple ID. Please follow the steps outlined below to complete this:

Step Image
Step 1: Enable Tap to Pay on iPhone. Tap to Pay on iPhone Enable
Step 2: A prompt will appear with the Terms & Conditions and will prompt you to Continue with This Apple ID.

You may also use a different Apple ID for this process.		 Tap to Pay on iPhone Starting Prompt

Linking Your Apple ID Using the EFTPOS Air Portal

If you don't have an iPhone with EFTPOS Air installed, you can use the EFTPOS Air Portal to accept the Tap to Pay on iPhone Terms & Conditions and link your Apple ID. Please follow the steps outlined below to complete this:

Step Image
Step 1: Access the EFTPOS Air Portal, navigate to the Card Payments menu and click Link Apple ID. Link Apple ID Portal
Step 2: Click Link Now on the prompt that appears. Link Apple ID Prompt
Step 3: This will open the onboarding for Tap to Pay on iPhone. Select Continue. Tap to Pay on iPhone
Step 4: Enter your Apple ID and follow the prompts to link the Apple ID to the business Merchant ID.

If you don't have an Apple ID, you can create one from here.

Apple then requires the owner to enter and confirm their business details.		 Apple ID Prompt

Do other businesses need to be linked?

If you have additional businesses that require linking to an Apple ID, sign in to each business and repeat the steps above.